We have written quite a lot about which type of Building Survey is best for your potential new home, such as What’s in a Building Survey? or What is a mortgage survey? However, we haven’t focussed on how you choose the right Building Surveyor to carry out your survey.
Often we see customers use survey price as their main method of evaluation. Indeed some referral sites allow you to quickly compare quotes from a selection of suppliers but who do you contact, the cheapest? Generally, there is very little difference in survey price across the range of property values. For example, a Building Survey on a 4-bed detached house in Surrey costing around £850,000 ranges from £730 to £900. Our pricing tends to be around or just under the average cost, so for this 4-bed example, we currently charge £810.
The structure and format of a Building Survey is governed by the RICS, so the basic information you receive should be broadly comparable between suppliers. Increasingly, therefore, customers are looking for help from other customers as they explore who to choose. This is why back in 2017, we launched our Trustpilot page. Here people can read what other customers have to say about our service, whether good or bad and importantly, they can see how we respond and adapt to feedback.
What’s not so easy to do quickly is compare Trustpilot scores between suppliers. There is an internal feature called Benchmark within the Trustpilot system that allows us to compare our scores to other surveyors but the individual company data isn’t available publicly. When we compare our score of 4.5/5.0 vs five local competitors, our Trustpilot score is above average.
So if you have a number of companies offering a good average price and you can see an informative selection of customer reviews, what is the best way to choose a Building Surveyor? Here are our top 5 questions to consider when choosing the right Building Surveyor;
- Consider what other features are on offer. For example, we provide a free walk-around at the property with your surveyor. Here you can ask any questions and get some instant feedback on its condition and potential.
- How helpful were the administration team in responding to your quote? Did you receive an example survey & are they offering to arrange everything with the estate agency?
- Can you speak to your surveyor if you have any questions after the report is delivered?
- Is your surveyor local to the area and do they have experience of the type of housing stock you are looking to buy?