01372 360 663 info@chawtonhill.com

We often project manage works following a flood reinstatement insurance claim as part of our Block Management services. In the article, we’ll talk about one particular example involving a claim for water damage from a leaking waste pipe.

Case Study

Block managers White & Sons had a problem. There was a leaking waste pipe in one of their Reigate buildings.  The subsequent damage needed to be rectified, and the property returned to its pre-water damaged state.


Working with the resident and the loss adjuster, we assessed the damage. We produced a detailed specification for the reinstatement works for both the kitchen and bathroom. After this, we managed the contractor on site, and completed the works within 4 weeks of commencement on site.

The Result

The bathroom wasn’t affected as badly as the kitchen by the leak, so we deemed it to be dated but serviceable. However, whilst the contractor was on site repairing the water damage, the owner took the opportunity to upgrade the bathroom suite. In flood reinstatement insurance claim terms this is called betterment. The owner covers the cost of any works or materials that return the building to an improved condition.

Interestingly, the bathroom floor tiles were covered under the insurance claim as we suspected they contained asbestos. We commissioned a specialised Refurbishment & Demolition report that confirmed our suspicion. Following this, they were disposed of under modern health & safety guidelines and new flooring was installed.

The owner is now back in her flat and delighted with the results.  She said Chawton Hill ‘was excellent and there are no complaints.’

Get In Contact

If you have experienced a flood, leak or fire and need professional help to return your property to it’s former glory, please contact us on 01372 360663 or info@chawtonhill.com