Hear what some of our customers say about our ISO9001 accredited service. Customer satisfaction and customer feedback has been our primary focus since we launched in 2001 and it’s always great to hear back from our building survey and building project customers.
We collect most of our customer reviews via Trustpilot;
Expertise to produce a useful report
The administration of my request was dealt with quickly and clearly. I was given all the advance information needed, full breakdown of the survey and its details, and full information about timing and dates. Steve arrived exactly on time, was friendly and expert and I felt we could rely on his expertise to produce a useful report with which to make further plans.
Great survey: loved the walk around with the surveyor so he could show me things and talk me through his findings. The photos in the report were also very useful. Would be happy to recommend. I did find the person on the phone quite lackluster in general when booking my appointment, and was disappointed to find their financial officer only works one day a week, so when I had a query with my invoice I have had to wait a long time to discuss it.
Quick, Professional and Informative
Following a recommendation from Reallymoving.com we contacted the company to organise the survey. This was done very efficiently and organised for the following week. We met the surveyor Steve on site who gave us a guided tour of the property and the potted highlights. He even sent us an emailed photo of the roof to explain what he suspected was wrong was slightly different to the evidence before the report was sent to us. The report which arrived within 3 days was very clear with the recommendations for future survey and fixes which we are not going to follow. The owners of the property we are hoping to buy even took his business card as his approach is very friendly and professional.
Incredibly efficient, highly recommended
The reason for this building survey was a little different. Our house has been in the family for years but a little neglected as we weren’t sure whether we would keep it. Having decided to stay here we felt we needed professional advice to look into the structure of the house, check for issues and help us determine the priorities for maintenance. We were so pleased we chose to do this, and so pleased we went with Chawton Hill. Every contact we had with the team from our initial enquiry was helpful and professional. Kimberley was always quick to respond to emails and helpful and patient when booking in the survey. Stephen who carried it out was really friendly and approachable. He gave down to earth and reassuring advice and helped clarify concerns where other professionals have just confused us!
Thank you very much.
Most helpful survey report
We thank you for your thorough and most helpful building survey report and the discussion on site. Quality and customer service from Chawton Hill has been excellent.
If we can only find a removals company as good as Chawton Hill we’ll be high and dry!
A reduction of £6,000 on the property
I wished to say a quick thank you for all your help and assistance with our residential survey. In the end, we managed to obtain a reduction of £6,000 on the property, and moved into our new home in August.
We very rarely complete feedback forms, but felt that the service provided by Chawton Hill in particular Stephen was excellent. The walk around really was useful and the report clearly written stating all the facts with out the usual caveats to disguise the information.
Very satisfied with the building survey we received, along with great service from Kimberley and Steve. The survey was organised very quickly and efficiently and was organised for us which took the hassle away. On the day of the survey, Steve provided me with a concise verbal update which was excellent, followed by the complete survey within another 3 working days. We feel highly reassured that everything is sound and are very pleased with the service we received. Would highly recommend.
Professional and Fast Response
From instruction to survey in a week, met the surveyor for the last 30 mins at the property who walked me around and showed me areas of concern , this was a really helpful part of the survey.
Will recommend to anyone.
Walk around particularly good
Overall great service, walk around particularly good.
I just thought the report had some very inflated costs / concerns which were overly dramatic and even though the walk around was ‘everything is great’ the list of ‘concerns’ was over £35,000 leading me to investigate further but all were agreed the value quoted caused unnecessary alarm to me.
Peace of mind
I thought the survey was through and the report was comprehensive. It has given me the peace of mind to proceed with the purchase of the property knowing that I am extremely unlikely to be surprised later on with hidden problems and costly repair bills.
Really helpful and gives me a guide to go on
Thank you so much for your estimate (within our Building Survey report). This is really helpful and gives me a guide to go on. I think I will try and get the seller to pay for this one!
Thank you very much for your help in this matter. If I hear of anybody else wanting a RICS Building survey done, I will certainly be recommending Chawton Hill.
The above feedback was in relation to an issue with a chimney. If you would like to read our guide to chimney’s the link is Removing a Chimney
Thorough advice that saved us a costly mistake
Paul carried out a survey on what would have been our first buy-to-let property. He found numerous problems that could have cost tens of thousand of pounds to put right. He was very clear about the issues we would face regarding the fabric of the building and the potential expense of meeting the conditions of the lease. He apologised for giving us bad news but we felt it was money well spent – the survey had saved us making an expensive mistake.
Made everything really clear
Have the builders in at the moment, electrics done, boiler etc and a number of other things to do so not moving in for another month or so, but I just wanted to say thank you for the very comprehensive report.
I used it to show the builder exactly what I wanted done.
Time was short
We were very grateful and appreciated that Steve Holmes ‘sqeeezed’ us in during his busy week as time was short for us. Thank you
Excellent survey, very thorough. Appropriate language for ley person to understand and act upon. Good communication and information throughout. Well presented documentation.
Having the walk-around with the surveyor is a great feature, and was the deciding factor in choosing Chawton Hill over other companies.
We were very grateful for the site walk around and to be able to see the problem areas and ask questions.
Thanks again for a fabulous service – I will definitely recommend you.
Definitely use your service again
Please forward my big thanks to Steve, I’m very satisfied with his work.
The talking and walking around with Steve is very fruitful for me.
I can see his expertise and he has done a very thorough check of the house.
I certainly will recommend your service to my friends.
Overall extremely professional and efficient, making the whole building survey process seamless from booking to completion.
Efficient, helpful & professional
The two team members we dealt with were Steve and Kimberley who were efficient, helpful and professional. I would have no hesitation in recommending Chawton Hill Chartered Surveyors, it makes such a difference when buying a house to have a surveying company you can rely on.
We will be back
Your building surveyors have saved us on two properties that would have been problems, so as you know we will be back.
High degree of knowledge
The whole building survey was done professionally, with the surveyor demonstrating a high degree of knowledge and expertise. Stephen is a very personable chap and it was good to meet him.
Thank you for the building survey report, we found it very comprehensive yet easy to read.
Just wanted to send a quick message to say thanks for helping us out and arranging a last minute building survey appointment- Paul was very helpful and it was good to have a professional to chat to us about the property and provide opinions.
Great friendly professional experience. Great.
Stephen was excellent, we met him for the walk around after the building survey and he happily answered all our many questions and was extremely helpful, we would highly recommend him and the rest of the team to friends and family as the service we have received has been excellent!
Thank you for getting this to us so quickly. We have been really impressed with the service you have given us. It was particularly helpful having Steve show us round the property and talk us through the building survey report.
Just wanted to say thanks for arranging the building survey so quickly. We were really impressed with James, who was thorough, professional and very knowledgeable. He talked us through everything relevant and gave us some useful pointers for things that need doing.
I was very happy with the way the building survey was done and and with the efficiency and friendliness of your team. If this purchase falls through and I have to find another property, I shall certainly be back to you for the survey. Thank you very much
Easy to understand
I particularly liked the way I was able to meet the Surveyor on site toward the end of the building survey. It is so much easier to understand when you can view something directly, rather than just reading about it. And James was excellent – so calm and studied in his approach
The overall customer service was excellent. Kimberley in the office was very helpful & informative & the Surveyor was absolutely fantastic, professional, knowledgeable & very reassuring, to someone nervous of the whole process. A great experience.
James the Surveyor was both professional and approachable. He took care to explain his building survey findings clearly and answer questions without being patronising. He instilled confidence in me and please pass on my thanks
Holistically, the whole service has been exceptional. The walk-around on site was extremely useful for us, and the subsequent building survey report informative, concise and technically robust. I’ve since spoken with James on a couple of clarifications post-receipt of the report and his support has been outstanding. I’d certainly recommend the service to others and would absolutely return for repeat business.
We are very happy with the level of detail in the building survey report, and the walk round with Mark was particularly useful.
Absolutely excellent. Couldn’t ask for a more efficient comprehensive & helpful company, the surveyor Mark Belton was incredibly thorough & his walk around with me was brilliant. Answered all my questions & queries & was very knowledgeable & reassuring. I whole heartedly recommend Chawton Hill Chartered Surveyors as a top notch building surveying company with great client service.
Met my surveyor on site and accompanied him around the building for the last 30 mins of the survey. Very polite and informative. A comprehensive hard copy of the building survey was produced in 5 days as promised. I would be happy to recommend this company to anyone looking for a similar survey.
Please note we moved to a new Customer Feedback collection service in March 2017. This has updated all of our older testimonials to this new date.
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